Perguntas Frequentes (FAQs)

Our company’s headquarters are at 67 Spyrou Kyprianou, 4042, Limassol, Cyprus.

You may go to your profile/trader’s menu and select Downloads.

On the MT5 platform you can trade all instruments available at ERRANTE including CFDs on Stocks, Indices, Forex, Metals and Energies Commodities. For more information please visit the Markets section in our website.

Every buy order is opened at ASK price and closed on BID price, and every sell order is opened on BID price and closed at ASK price.

Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation for the MT5 platform.

Yes, you can. Our trading platform supports the use of EAs.

You may do so from your personal portal or through the MT5 platform.  A daily and a monthly trading report is sent in your registered email also.

While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. Demo accounts are a valuable trading tool to help beginners learn how to trade.

You may send an email to our Back-Office Department at [email protected].

Go to your Client Portal, click on ‘Funds’ and then select ‘Transfer Funds’.  You may then submit the amount of funds you would like to transfer from one account to another. Please allow some time for our Back Office to process.

Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts are under the same registration. The request may be placed directly from the client portal and the transfer is instant.  In case all requirements are met, the transfer will be executed. For more details, please contact our Customer Support Department at [email protected] or Back Office Department at [email protected].

As we are a regulated company, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal must be returned to the source where the deposit was made.

Transfers to third parties are not allowed.

Yes, there are. Please visit our Funding Methods section for applicable fees.

O tempo de processamento do depósito varia em função do método de pagamento utilizado. Os depósitos através de cartões de crédito/débito, e-wallet, & bancos locais são instantâneos. Para transferências bancárias, por favor, aguarde 2-4 dias úteis para que os fundos sejam depositados na nossa conta. É favor notar que todos os levantamentos são processados de segunda a sexta-feira durante as horas de trabalho, e tratados no prazo de 24 horas após a colocação do pedido de levantamento.

It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days. For more information please see our Funding Methods section.

Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have enough free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any credit bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal.

Yes, you can, please note that your trading account must be verified first. This means that first you need to upload your documents in our Members Area: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name and can’t be older than 6 months.

Once you receive confirmation from our Back-Office Department that your account has been verified, you can request the funds withdrawal by logging in to your portal, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals are processed by our Back Office within 24 hours on business days.

Para retirar, preencha um pedido de retirada no Portal do Cliente. A fim de proteger todas as partes contra fraude e minimizar a possibilidade de lavagem de dinheiro e / ou financiamento do terrorismo, ERRANTE só processará retiradas / reembolsos de volta para a fonte do depósito original de acordo com o Procedimento de Prioridade de Retirada abaixo:
Retiradas com cartão de crédito / débito: Independentemente da solicitação do valor do saque, primeiro retornaremos ao cartão de crédito / débito até o valor que foi inicialmente depositado. Qualquer valor excedente, resultante de lucros, será retirado por transferência bancária ou e-wallets.
Retiradas por carteira eletrônica: assim que sua retirada for processada (dentro do prazo estabelecido), você deve esperar que os fundos sejam creditados instantaneamente na sua carteira eletrônica.
Transferência bancária: as transferências bancárias são processadas e creditadas em contas de negociação durante o horário comercial.
Outros métodos: Vários métodos de pagamento alternativos (por país) são oferecidos na área de membros. Qualquer método de pagamento alternativo que não possa ser retirado / reembolsado, somente será acionado por transferência bancária.

You may deposit funds from any currency but will be converted in EURO and/or USD depending on your account.

Please see Funding Methods Section.

As soon as you open a trading account, you can log in to your portal, select a payment method of your preference on the Deposit tab, and follow the instructions given.

It is not possible to change the base currency of an existing trading account. However, you can open an additional account in your client portal and choose the base currency of your preference. Please note that if your account has not been funded yet, you can change the base currency. For any assistance contact our support team.

You may send an email to [email protected] and place your request.

We will be sending both daily and monthly automated reports.

A Empresa não cobra taxas de contas inativas / dormantes.

Qualquer conta de negociação detida na Empresa em que não se tenha registado durante um período superior a doze (12) meses, será considerada pela Empresa como inactiva/dormentativa.

The profit calculation is as follows:
(Close Price-Open Price)*Lots*Contract Size
The lot size on every CFD differs.

Leverage is the use of borrowed funds to increase one’s trading position beyond what would be available from their cash balance alone. Leverage however, can amplify both profits as well as losses.

Example:

Your account balance is 100 EUR.

The leverage of your account based on the instrument you wish to trade is 30:1.

For your trading capital this means 30 * 100 EUR = 3,000 EUR to trade (instead of 100 EUR).

You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 1 position.

However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once.

Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

Multiple close by allows closing more than one opposite position at the same time. In case you have two opposite orders, you can use one of the orders to close the other one, and thus gain or lose the net difference.

The close by is a function on the MT5 platforms that allows you to simultaneously close two opposite positions on the same financial instrument and save one spread. The buy order needs to close with a sell order, and the sell order needs to close with a buy order.

Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders.

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit level is reached, the order will be closed.

A stop-loss order is an order placed to buy or sell an asset when it reaches a certain price. Stop-loss orders are designed to limit an Investor’s loss on a position in an asset.

Yes, it is allowed.

The swap formula for all forex instruments, including gold and silver, is the following:

lots * long or short positions * point size

Here is an example for EUR/USD:

The client base currency is USD.
1 lot buy of EUR/USD.
Long position = -3.68
It is a buy position, therefore the system will take the swap rate for the long position, which currently is -3.68.
The point size = contract size of a symbol * minimum price fluctuation.
The EUR/USD point size = 100 000 * 0.00001 = 1.
If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.
This means that 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.

Here is an example for gold:

The client base currency is USD.
1 lot buy of Gold.
Long position = -2.17
It is a buy position, therefore the system will take the long points, which currently is -2.17.
The point size = contract size of a symbol * minimum price fluctuation
The Gold point size = 100 * 0.01 = 1
If we apply the given numbers in the formula, it will be 1 * (-2.17) * 1 = -2.17 USD.
So for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.17 USD.

Please note that if the deposit currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.

The examples provided only serve as a guide and do not reflect the current charges.

The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage.

Margin calculation formula for forex instruments is the following:

(Lots * contract size / leverage) where the result is as always in the primary currency of the symbol.

For STANDARD accounts all forex instruments have a contract size of 100 000 units.

For instance, if the deposit currency for your trading account is USD, your leverage is 1:30 and you are trading 1 lot EUR/USD, the margin will be calculated like this:

(1 * 100 000/30) = 3,333 Euros.

Euro is the primary currency of the symbol EUR/USD, and because your account is USD, the system automatically converts the 3,333 EUROS to USD at the actual rate.

You can use our Calculator for your ease of use.

Margin is the required amount in the deposit currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT5.

The leverage offered is up to 1:30.

We offer variable spreads that can be as low as 0. We have no re-quoting: our clients are given directly the market price received from our Liquidity providers.  You can read more about our spreads here: https://errante.eu/account-types/.

All clients’ funds are held in segregated accounts in reputable credit institutions, ensuring that your investments are always secure. Please read our Compensation Fund Policy for more information: https://errante.eu/investors-compensation-fund-policy/.

1. Click the register button and open your New Errante Account. Fill out the form with your name, country of residence, date of birth, and set your password.
2. Specify your nationality, and mobile number as well as your residential address.
3. You will be kindly asked to specify your occupation and education level.
4. To understand your needs better, we should know more about your financial status and investment plans.
5. Right after that you may undergo the identify verification by uploading copies of the documents required.
6. Do not forget to check your inbox. The Errante Team will send you an email with account credentials. Please keep them safe.

You will be able to fund your account once it gets verified to start trading with Errante.

A demo account does not have expiry date, and so you can use it for as long as you like. Any demo account that has been inactive for 90 days or longer (from the last login) will be closed.

You may open 2 Trading Accounts for each currency.

Yes, please contact our Back-Office Department at [email protected]  for further details.

Please contact our Back Office Department at [email protected] to make such a request through your registered email. You will then be advised on the procedure.

Errante offers swap-free accounts for religious purposes only. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please request this via your client portal. Each request corresponds to a specific trading account so if you have multiple accounts, then multiple requests are required.

The minimum deposit is 50 USD or EUR. The minimum withdrawal amount depends on the method used. Please refer to our Withdrawal Table on our website under Funding Methods.

We offer the following account types:

• Premium
• VIP
• Tailor Made

For more details click here: https://errante.eu/account-types/.

If you have already opened a trading account, your account is verified and you have made a deposit, the next step is to download the MT5 which is under the Trading Tab. For your easy reference click here: https://errante.eu/meta-trader-5/.

The registration procedure takes less than 5 minutes.  Please allow up to 24 hours for your account to be verified and activated.

Click Join now or Register on our website and follow the procedure.

We take your privacy seriously and we have in place policies and procedures to safeguard your details. You can view our Privacy Policy which outlines how we handle your personal information.

Visit your Errante Trader’s Menu and click the “Profile” tab. Select Navigate to Password and click “Change” found in the middle section of the page.

If you wish to update your email address, residential address or registration name, please send an email to [email protected] from your registered email address and attach any relevant document for the change requested.

You may upload your documents at the time of your registration or later on via your personal portal.  Alternatively, you may send them by email to [email protected].

It is a regulatory requirement for all investment firms. If your account is not verified, you may not be able to gain full access to our services.

• Proof of Identity – Clear colour copy of National Passport or Driver’s Licence or National Identification Card.
• Proof of Address – Clear colour copy of bank/card statement or utility bill (i.e. water/gas/ telephone/internet bill, etc).

Please note that proof of address should be dated within the last 6 months and that mobile phone bills are not accepted.

Uma ordem pendente é uma ordem de compra ou venda de um instrumento quando determinados preços pré-definidos especificados pelo comerciante são cumpridos. Essencialmente, ao colocar uma ordem pendente, um comerciante informa o seu corretor de que só quer a sua ordem executada se o preço de mercado atingir um determinado nível.

As ordens pendentes inserem-se em duas categorias, ordens de limite e ordens de paragem.

As ordens de limite só podem ser executadas ao preço limite especificado pelo negociante. Existem dois tipos de ordens com limite; uma ordem de compra com limite instrui que um instrumento é comprado a um preço especificado ou inferior, enquanto uma ordem de venda com limite instrui que um instrumento é vendido a um preço limite especificado ou superior. Uma vez que as ordens com limite garantem que uma ordem será preenchida dentro dos limites especificados ou não será de todo preenchida, são assim úteis para evitar o deslizamento. No entanto, mesmo que possam evitar o escorregamento, correm o risco de não serem preenchidas em alturas de grande volatilidade.

As ordens de paragem instruem que as posições são abertas ou fechadas quando os preços especificados são atingidos e são amplamente utilizadas para bloquear os lucros e minimizar as perdas. As ordens stop de compra são introduzidas acima do preço actual de mercado e as ordens stop de venda são introduzidas abaixo do preço actual de mercado. Embora as ordens stop sejam frequentemente confundidas com ordens limitadas, diferem num aspecto chave; quando o preço de mercado atinge o nível especificado por um trader, uma ordem de mercado é então automaticamente colocada. Como tal, em momentos de grande volatilidade, podem ser afectadas por derrapagens e preenchem mal certas condições de mercado.

Às vezes, especialmente quando notícias econômicas importantes são divulgadas, devido a um forte aumento / queda no preço de mercado, seu pedido pode ser executado a uma taxa diferente da solicitada.

Na ERRANTE, seguimos a melhor política de execução.

Mais informações sobre a Política de Execução ERRANTE estão disponíveis aqui.